Product Cancellation

Product Cancellation

Please use a computer or laptop to complete the form.

Want to cancel your product?

Cancelling your product means you will no longer have protection that your contract provides. Third party products that are solicited by phone or direct mail often provide less protection than products sold by the dealership.

The proceeds will be payable directly to the dealer for further processing, as required by your provider.

Required items to cancel your product:

  • Product contract number (optional)
  • VIN
  • Current mileage
  • Proof of loan payoff (if applicable) such as a payoff letter from your lender that includes your VIN.

Any questions, please contact support

Email: customercancellation@ztautogroup.com

Phone#: (850) 275-1432

Customer Cancellation Notice

Your reference number is

Thank you for submitting your cancellation request. Once all required documentation has been received, our Accounting Office will process your cancellation within three (3) business days. Please allow up to forty-five (45) days for the refund to be completed and delivered.

If your vehicle loan has an active lienholder, the refund will be sent directly to the lienholder and applied to your loan balance. If there is no lienholder, the refund will be sent directly to you.

Refund amounts are determined by the product provider and may be prorated according to the terms and conditions of your agreement.

For assistance regarding cancellations, customers may contact:

The ZT Automotive Group F&I Cancellation Department.

Email: customercancellation@ztautogroup.com

Phone: (850) 275-1432

Please use a computer or laptop to complete the form.

Want to cancel your product?

Cancelling your product means you will no longer have protection that your contract provides. Third party products that are solicited by phone or direct mail often provide less protection than products sold by the dealership.

CO#
Are you still in possession of the vehicle?
Is the product contract written in your name?
Did you finance your F&I product(s)?

Proof of payoff is required to proceed with the cancellation form. Please upload a legible copy of the following:

  • A pay off letter from your lender which includes your VIN

Acceptable forms of documentation include a scan or a legible image.