Product Cancellation
Please use a computer or laptop to complete the form.
Want to cancel your product?
Cancelling your product means you will no longer have protection that your contract provides. Third party products that are solicited by phone or direct mail often provide less protection than products sold by the dealership.
The proceeds will be payable directly to the dealer for further processing, as required by your provider.
Required items to cancel your product:
- Product contract number (optional)
- VIN
- Current mileage
- Proof of loan payoff (if applicable) such as a payoff letter from your lender that includes your VIN.
Any questions, please contact support
Email: customercancellation@ztautogroup.com
Phone#: (850) 275-1432
Customer Cancellation Notice
Your reference number is
Thank you for submitting your cancellation request. Once all required documentation has been received, our Accounting Office will process your cancellation within three (3) business days. Please allow up to forty-five (45) days for the refund to be completed and delivered.
If your vehicle loan has an active lienholder, the refund will be sent directly to the lienholder and applied to your loan balance. If there is no lienholder, the refund will be sent directly to you.
Refund amounts are determined by the product provider and may be prorated according to the terms and conditions of your agreement.
For assistance regarding cancellations, customers may contact:
The ZT Automotive Group F&I Cancellation Department.
Email: customercancellation@ztautogroup.com
Phone: (850) 275-1432
Want to cancel your product?
Cancelling your product means you will no longer have protection that your contract provides. Third party products that are solicited by phone or direct mail often provide less protection than products sold by the dealership.