See what our customers are saying about their experience with ZT Automotive.
I want to recognize Ever Alvarado for providing one of the best customer service experiences I have ever had at a car dealership.
From the moment I walked into BMW of FWB, Ever greeted me with kindness, professionalism, and genuine care. He took the time to understand my situation and learned that I had driven over an hour for service and needed to get back in time to pick up my young daughter from summer camp that afternoon.
Knowing how important that was, Ever went above and beyond to expedite a loaner vehicle for me, which likely made the difference in getting there on time. What impressed me even more was the level of personal attention he provided throughout the process. He personally gathered and hand-delivered all of my belongings from my vehicle and even took the time to install and secure my daughter's car seat in the loaner car.
These may seem like small gestures, but they meant the world to a busy parent trying to juggle a demanding summer schedule. Ever's thoughtfulness, efficiency, and genuine concern for his customers are rare and truly exceptional.
I don't normally enjoy driving this far for vehicle service, but Ever made the entire experience a pleasure. Because of him, I will continue to be a loyal customer of BMW of FWB and will gladly recommend both the dealership and Ever to family and friends.
Thank you, Ever, for setting the standard for outstanding customer service.
Jessica Proffitt Bracken
2026-6-11
We can't think Brittney and Gordon enough for helping my Dad purchase his Hellcat. We live in NC and they both made the transaction as seamless as possible. The car was delivered quickly and it was even better in person than the pictures showed. Everything was as advertised. The whole family is happy and the car surprisingly gets great gas mileage for all of the horsepower it has. We may really like the red key!
Jennifer Barnard
2026-6-10
They really took care of us listen to everything we wanted and made it happen. If you are looking to get a great and fair deal go ask for John Carter. He really makes the process easy and no pressure! Thanks John and Singing River Toyota for all your help!
Very easy to deal with. Not the corporate type pushy salesman experience you get at some other dealerships. Gave me time to reason out all of my options before the next step. When I left I knew what had just happened. Had the exact Durango with all the packages I was looking for. Made the experience uneventful. Thanks.
I have been doing business with BMW of Fort Walton Beach for over ten years. My experience there has always been superb; from the customer service, to the professional repairs, to the great cappuccino. The audio/photographic tour of the underside condition of my X5 is a nice touch. I love this business and look forward to many more years in their care. Great job today Taylor, Kevin and Chris!
Service was great. I loved having the video to follow while they were doing the assessment. I also liked being able to approve the work at the same time. It says that you don't need an appointment for service calls but they fill up quickly. They will however make you the earliest appointment available. Loved being able to go into detail on what I needed done when I dropped the keys and car off on Sunday night. They accept cash and debit cards, no checks, 3% fee if using credit.
It was a rather pleasant experience but a terrible outcome. The staff was an amazing. Marissa took care of me, with the help and experience of the tech that worked on my car. They gave Honest opinions and thats all that I asked for. Thank You To the STAFF of BMW Fort Walton, Florida
Brandon Briddell
2026-6-1
Thank you so much, Bud! I appreciate all of the leg work you did to get my daughter into her 2025 Carolla Hatchback. You made the process less stressful and my daughter is in a reliable car that will last her for many years. 10/10 recommend purchasing your next vehicle thru Bud. Thank you again! You really went the extra mile for us and it is noticed and appreciated.
10 out of 10 recommend. First and foremost this establishment was very clean, very spacious. Fresh, vibrant museum like feel to the robust showroom adorned with classic to unique colorways ever seen. Consumers were just as great as the overall team from my observation ; that itself can only come from a healthy environment servicing. What truthfully meant the most of all was the fact they were comfortable being themselves at no point did this unexplainable vibe go away to the point you couldnt help but feel peace. Diligent as they were well dressed and highly professional. At no point did I feel rushed, uncomfortable, schemed scammed nor gaslit. Authenticity is rare. From the bikes on floor to the Keurig I cant say enough good things about this place. Driving being an headache in itself, and with gasoline high as it is and to say it was worth it would be an understatement. The person who actually found this place suffers from anxiety; never seen em so calm. Dont blindly take my word for it. Youd have to go see for yourself. Ms. Connie I spoke to originally great woman off the day of so Cheryl I can only presume to be an extension of her amazing to say the least deserves a promotion. Looking forward to a long lasting relationship here.
Had an amazing experience. The knowledge, kindness, and the amount of detail the sales person Armando Valdez was beyond what I could have expected. Armando and Carl went above and beyond to get me my first choice car and took their time explaining any questions me or my family had. Highly recommend. If you need a new car go to Toyota in Fort walton ask for the tour guide Armando lol.
Migdalia Rivera
2026-5-30
A huge thank you to Thomas, Jah-Quan Morales, and the entire team at Mercedes-Benz of Fort Walton Beach. My family and I were vacationing in Destin when the air conditioning in our 2023 GLS 450 suddenly stopped working. Not exactly what you want to deal with in Florida. As luck would have it, we happened to be just a few minutes from the dealership when I found out about the problem, even though we were staying about 30 minutes away. I called the service department and spoke with Thomas, who immediately put me at ease. He told me to bring the vehicle in straightaway and assured me they would take care of us. He also arranged a loaner vehicle for us, which turned out to be brand new and excellent (with cold AC!) allowing us to continue enjoying our vacation while the GLS was being repaired. When we arrived, Thomas introduced us to Jah-Quan, who was fantastic from start to finish. The entire process was friendly, professional, and incredibly easy. Given the symptoms, we were preparing ourselves for the possibility of a major repair and several days without the vehicle. We even discussed whether we might have to drive all the way back to Atlanta without A/C and deal with the repair at home. Instead, the team quickly diagnosed the issue and kept us informed throughout. A short time later, we received great news: the repair was much less serious than expected, the parts were already in stock, and the vehicle would be ready the very next day. True to their word, our GLS was repaired and ready for pickup the following day. And cleaner than when we dropped it! We've owned a number of luxury vehicles over the years, and while the vehicles themselves are often exceptional, the service experience doesn't always live up to the brand. Thomas, Jah-Quan, and the team at Mercedes-Benz of Fort Walton Beach absolutely delivered. They turned what could have been a stressful interruption to our vacation into one of the best dealership service experiences we've had. Professional, responsive, communicative, and genuinely focused on taking care of the customer. Thank you again.
It was nice meeting with the people at singing river they were really easy going and easy to work with. Thank to them I got a very nice offer and a new Corolla
Linda Killingsworth Haddock
2026-5-30
I recently purchased a 2026 Ford Explorer, and the entire experience with Ron Carter Ford in Alvin was absolutely fantastic from start to finish. Victor and his sales team was knowledgeable, respectful of my time, and made the whole process completely stress-free. I never felt rushed or pressured into making a decision. I love my new Explorer, it drives like a dream and has all the space and features my family needs. Huge thanks to the dealership team for making this the easiest car-buying experience I've ever had. Highly recommend!!
Even though I was there several hours, it was a pleasurable experience and I got exactly what I needed. Dustin was very nice to work with and made sure I had everything I was looking for in a vehicle. Im sure the new Toyota Camry Hybrid XSE will be not only a trustworthy car for my daily commute but really FUN to drive. Im planning my first trip now. Thank you Dustin and Channing.
Mr. Joseph at Toyota of Fort Walton Beach provides exceptional VIP customer service. His professionalism and attention to detail were so outstanding that I originally went in to purchase one car and ended up buying a second vehicle for my daughter. I highly recommend him to anyone.
Mr. Joseph takes the time to understand exactly what you need, making the entire purchasing process feel personalized, stress-free, and incredibly smooth.
His transparent communication and genuine care built such high trust that expanding my purchase to surprise my daughter with her own vehicle was an easy and confident decision.
It is rare to find a salesperson who truly makes you feel valued from the moment you walk through the doors at 777 Beal Parkway. I highly recommend asking for Mr. Joseph for anyone in the local area seeking an unbeatable car-buying experience.
I attached 2 pictures of cars i bought.
Great experience! Michael was such a great help! Made the process quick and easy! Would not hesitate to use them again when buying a car!!
Make, Model, Mileage and Condition Buy or sell the process is just that simple. Did business at the previous location and the experience was just as great. It's a really nice showroom they have now with so many jeep,dodge and other vehicles to choose from. Thank You Carvana of Union City.
James Brown is an exceptional client advisor. From the very beginning, he was prompt, transparent, and highly professional in the way he represented both me and the dealership. He worked diligently to ensure I received the best possible value for my trade-in and that the vehicle I purchased met not only BMWs standards, but my personal standards as well. What stood out most was the level of care he showed throughout the process. He addressed every concern thoughtfully and kept me informed every step of the way, even when he was not obligated to do so. His commitment to quality service and customer satisfaction was evident in every interaction. Beyond his role as an advisor, James is genuinely kind, knowledgeable, and trustworthy. Working with him made the entire experience feel smooth, comfortable, and well cared for. I highly recommend him to anyone looking for a professional who truly goes above and beyond.
While traveling the starter began going out. I called Monday morning and they took my appointment at 930 and were able to swap thw starter put and have me back on the road quickly. Sales staff allowed me to wander the showroom with my dog for several hours. Amanda , Ryan, Charlie Wade and the Lorrena were kind and friendly the entire time offering to take me to grab some chow for the time I was there. Tundra starters are major surgery and I wouldn't have taken it to any shad trees since this has a bunch of heat shields and lots of other parts that need to move out of the way. Pedro the tech and his partner stayed later to button in up in 1 day. I appreciate that.
Fast, Friendly and Knowledgeable Staff!! From start to finish and even with me living in another city, they had everything ready!! I walked in and was driving my new car home in less than a hour !!
My new 2026 Honda Looks great in the driveway!!
I had such a pleasant experience with Marina! She explained everything very clearly and never put me under pressure to buy! I loved working with her and Im very happy with my purchase. She even went as far as putting a bow on my new car when I picked it upMazda of FWB has been blessed with a wonderful employee!!
Madalane Garofalo
2026-3-31